Jason Nulph

10+ years of Helpdesk and IT operations experience with significant accomplishments in overseeing and administering helpdesk operations, training, business operations, data and logistics, and user education. Experienced in departmental communications, providing customer, user, and technical solutions, suggesting improvements in operating procedures, training and support for staff,customer service enhancement, implementing new technologies, and increasing efficiency to improve profitability.

My belief is that technology should enhance your life and never become burdensome. What makes my skill set different from other technical services is my experience of working with both hardware and software and believing moderation and balance is the key to successfully resolving issues.

Living with my wife and two wonderful children in Gilbert, Arizona allows me to live, work and volunteer within my community. Technology has made it possible for me to create balance in my personal life by utilizing tools that are readily available; teaching my children computer skills; as well as volunteering my time teaching technology to groups and clubs in both Chandler and Gilbert.

CAPABILITIES

Experienced Business Systems Consultant, Technical Analyst, IT Support Technician, and Field Engineer with documented success in research, testing, distribution, analysis, setting and meeting development milestones, quality control, scheduling, and tracking of results. Creation of System Baselines.

COMPUTER SKILLS

Extensive experience in maintenance, troubleshooting, and repair of server systems, blade chassis, firmware updates. Hardware installation blades, servers, hard drives, cabling, fiber, ram, system boards, rack and mount servers.

TECHNICAL TRAINING

Proficient in Platforms: Solaris, Unix Intel x86, IBM-based O/S,Server 2000/2003, Windows Vista, XP, W2k, Microsoft Word, Excel, Outlook, Project, Mainframe, VmWare,Pointsec Encryption, Remedy, Novell Console, Dell ITA, HP SIMM, HP On Board Administrator, Opsware/HPSA,

PROFESSIONAL EXPERIENCE

Systems Engineer III/Firmware Engineering/Baseline Standards

Wells Fargo & Company; Tempe, Arizona

Instrumental in the creation of the firmware baseline process covering over 14,000 servers and their dependencies within the Enterprise across all models.

Managed applications that updated and harvested baseline data.

Created relationships across lines of business with vendors to meet expectations.

Performed firmware updates for Enterprise servers both proactively and upon request from the line of business.

Researched and evaluated the effects of firmware releases on vendor hardware.

Managed the documentation (cookbooks) of firmware install methods using the vendor provided tools or via a manual process.

Managed the documentation of firmware installation methodologies with regard to the usage of vendor provided tools or via a manual process.

Mentored other support groups in the firmware process for quality control of firmware updates.

Systems Consultant III / DCC / DCHC

Wells Fargo & Company; Tempe, Arizona

Business Systems consultant within the Computing Facilities Management group with responsibility for performing the day-to-day functions of the Raised Floor Environment within the Tempe I & II Data Centers based on OSHA, Fire Marshal, and departmental standards. Work with business units and vendors to assign grids, track power, install, upgrade, and deinstall server hardware.

As Data Center Coordinator, maintain CFM Power Database, assign grid locations, update carry over record, and submit online service worksheets. Update database with hardware onsite, move records, attend power committee and staff meetings, order power, submit purchase orders, and coordinate secured transports.

Update Microsoft Visio, coordinate hardware receiving, uploading of packing slips within PTP/eProject, staging hardware for installations and upgrades, and running daily CR reports for all upgrades and de-installation. Create and affix barcode labels to hardware, execute vendor scorecard ratings, upload to PTP, and perform monthly clean sweeps.

Additionally responsible for coordinating Redemtech shipments, hard drive disposal, performing bi-annual inventory and periodic barcode scans, data gathering for space allocation, and creating / maintaining policies and procedures that pertain to all business systems team members.

As Data Center Hardware Coordinator, responsibilities include receipt of all hardware, updating CFM Database, validating SWS, and researching / addressing inquiries regarding hardware receipt. Maintain a weekly storage inventory, submit online Service Worksheets (SWS), and notify business partners of hardware received without a CFM Work Request or unidentified shipments.

Computer Technical Analyst III

Wells Fargo & Company; Mesa, Arizona

Received award for ranking in the “Top 5% Performer” at recognition event for outstanding evaluations and customer service.

Promoted to Technical Analyst Lead and Supervisor of Technical Support due to leadership skills.

Achieved 2^nd Quarter Service Excellence Award, 2003 and promoted to Technical Analyst for superior job performance.

Received 2^nd Quarter 2003 Service Excellence Award and various awards for customer service.

Responsible for resolving all network, hardware and software problems for Wells Fargo desktops and Novell servers.

Provided 2^nd level IT support to the company support desk, created support documents for clients, and mentored support staff in technical learning, support bank, and network applications.

Computer Technical Analyst / Technical Analyst II

Paramount Pictures, Inc.; Hollywood, California

Inacom, Inc.; Tempe, Arizona

Received the ‘Mastering Customer Care’ Award (special recognition for select analysts who received compliments for superior client support.

Achieved several awards for outstanding productivity.

Following end of Inacom contract with Paramount, hired to continue contract services for Paramount Help Desk Support. Provided computer technical support for clients on Hardware, Software, and Networking issues, specializing in Macintosh and Windows 95/98/NT platforms. Provided software support for a wide variety of mainstream and client proprietary applications. Network Infrastructure, e-mail (Lotus Notes), and connectivity support was provided for NT, AppleTalk, and Novell Netware networks.

Additional responsibilities included training and mentoring of new analysts and evaluation and distribution of technical information.

Tier III Technician

MindSpring Enterprises Inc.; Phoenix, Arizona

Responsible for providing technical support for ISP Remote Dial-In and ADSL clients for network and e-mail connectivity, including modem and TCP/IP issues.

Field Engineer Supervisor

Speedchoice; Phoenix, Arizona

Performed on site configuration of Point-to-Point Microwave Networking, including installation of hybrid modems, network cards, and drivers. Responsibilities also included configuration of network operating system software, e-mail, and Internet services. Purchased by sprint communications.